Exfo EXpert VoIP Test Tools Manuel d'utilisateur télécharger pdf (Page 97)

EXpert IP 91

8 Troubleshooting

Solving Common Problems

Before calling EXFO’s technical support, please read the following

common problems that can occur and their respective solution.

Problem Possible Cause Solution

SIP call not working. Signaling port may not be

correct.

Check whether signaling

port is configured correctly.

SCCP call not working. SCCP Call Manager may not

be available.

Check whether Call

Manager is up.

H.323 call not working. H.323 ID of destination

phone may not be correct.

Check whether H.323

Gateway is up.

Check whether the

destination H.323 Endpoint

is registered to Gateway.

H.248/Megaco call not

working.

H248 endpoint name may

not be correct.

Check whether the H.248

endpoint name is

configured correctly.

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Exfo EXpert VoIP Test Tools Manuel d'utilisateur Page 97