Exfo Update Manager Manuel d'utilisateur télécharger pdf (Page 37)

Update Manager and FTB-Care 33

3 Troubleshooting

Solving Common Problems

Before contacting EXFO for technical support, you might want to consider

the following solutions to common problems.

Note: FTB-Care is not offered on MAX-700 units.The information that could be

given about FTB-Care license in the table below does not apply to these

units.

Problem Probable Cause Recommended Action

The Install or Update buttons

are unavailable.

 One of the required

XML installation files

is missing.

 The product is

unavailable.

 Copy the missing files to

your deployment

package folder.

 Your product selection

requires the installation

of products currently

unavailable from the

specified deployment

package folder. Copy the

missing files to your

deployment package

folder.

Product installation is not

allowed.

The product has been

released after your

FTB-Care software

license expired, and the

installation is not allowed.

Ensure that you have a valid

FTB-Care software license. If

not, the release date of the

new software should be prior

to the expiry date of the

FTB-Care license.

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Exfo Update Manager Manuel d'utilisateur Page 37